Last Updated: July 31, 2026

1. Introduction

At UPLIFT PAYTECH PRIVATE LIMITED (“RuppePay”), we aim to provide secure, reliable, and transparent payment solutions for businesses and their customers.

This Refund & Cancellation Policy explains the guidelines regarding transaction refunds, cancellations, payment reversals, and related processes when using RuppePay services.

2. Scope of Policy

This policy applies to merchants, businesses, and users who process transactions through the RuppePay payment platform.

RuppePay acts as a payment technology service provider that facilitates digital payment processing between merchants, customers, banks, and payment networks.

3. Transaction Cancellation

Once a payment transaction has been successfully processed, it cannot always be cancelled immediately due to banking and payment network processes.

Customers who wish to cancel an order or service purchase must contact the respective merchant directly.

RuppePay does not control merchant cancellation decisions, product delivery, or service fulfillment.

4. Refund Process

Refund requests are generally initiated by the merchant from whom the customer purchased a product or service.

Once a merchant approves a refund:

• The refund request will be processed through the applicable payment channel.

• The refunded amount will be returned to the original payment method used by the customer.

• Processing time may vary depending on banks, payment networks, and financial institutions.

5. Refund Timelines

Refund processing times may vary based on the payment method:

• UPI payments: Typically processed based on bank and payment network timelines.

• Card payments: May take several business days depending on the card issuer.

• Net banking payments: Timelines may vary depending on the respective bank.

RuppePay is not responsible for delays caused by banks, payment processors, or external financial institutions.

6. Failed or Duplicate Transactions

In case of a failed transaction where money has been deducted from the customer’s account:

• The amount will be automatically reversed as per banking and payment network processes.

• Customers may contact their bank or merchant for transaction assistance.

• RuppePay may assist in tracking transaction status where applicable.

For duplicate payments, customers should contact the merchant with transaction details for verification and resolution.

7. Merchant Refund Responsibilities

Merchants using RuppePay services are responsible for:

• Managing customer refund requests

• Approving or rejecting refund requests

• Maintaining accurate refund records

• Communicating refund status to customers

• Following applicable consumer protection laws

RuppePay only facilitates the payment processing mechanism and does not decide merchant refund eligibility.

8. Chargebacks and Disputes

Customers may raise payment disputes or chargebacks through their bank or payment provider according to applicable rules.

Merchants are responsible for responding to disputes and providing necessary supporting documents when required.

RuppePay may assist merchants with transaction-related information during dispute resolution.

9. Non-Refundable Transactions

Certain transactions may not be eligible for refunds depending on:

• Merchant refund policies

• Completed services

• Digital products or services already delivered

• Legal or regulatory restrictions

Customers should review the merchant’s refund policy before completing a purchase.

10. Security and Fraud Prevention

RuppePay monitors transactions to help prevent fraudulent activities and unauthorized payments.

If suspicious activity is detected, transactions may be reviewed, restricted, or handled according to applicable security procedures.

11. Changes to This Policy

RuppePay may update this Refund & Cancellation Policy from time to time to reflect changes in services, regulations, or operational practices.

Any updates will be published on this page with the revised “Last Updated” date.

12. Contact Us

For questions related to payments, refunds, or transaction assistance, please contact us:

UPLIFT PAYTECH PRIVATE LIMITED
Brand Name: RuppePay

Email: support@ruppepay.com
Website: www.ruppepay.com